Legal
Privacy Policy
Effective date: July 7, 2026
This Privacy Policy explains how NEST Animal Help collects, uses, shares, and protects information when people use the website, account features, emergency flow, request forms, admin portal, and related services.
1. Information we collect
- Account information such as name, email address, profile photo, and authentication provider details when you sign in.
- Request information submitted by users, organisers, NGOs, helpers, and volunteers, including contact details, location, organisation details, role requested, and supporting notes.
- Emergency flow information you enter, such as animal type, problem, area, city, landmark, or map location, so the service can show relevant help options.
- Newsletter consent choices, email subscription status, and broadcast preferences for users who choose to receive updates.
- Technical information such as device, browser, pages visited, timestamps, and security logs needed to operate and protect the service.
2. How we use information
- To show nearby helplines, organisations, guides, events, and rescue options.
- To review submissions, approve or reject portal access, moderate public content, and maintain listing quality.
- To contact users about submitted requests, corrections, safety issues, account support, or important service notices.
- To send newsletters and operational updates only where users have opted in, including volunteer needs, events, rescue updates, and community notices.
- To improve coverage, reliability, safety, fraud prevention, and the public rescue experience.
3. Sharing and public content
- We do not sell personal information.
- Approved organisation listings, events, live updates, reviews, helplines, and guide content may be shown publicly.
- We may share request or incident details with relevant responders, NGOs, clinics, organisers, or volunteers when needed to help resolve a rescue or safety issue.
- We may disclose information when required by law, to protect users, animals, responders, or the service, or to prevent misuse.
4. Location and emergency data
- Location information may be approximate or user-entered. It is used to route help and improve local search results.
- Do not submit sensitive personal addresses unless needed for a rescue or request.
- Emergency routing is informational. Always use judgment and contact local emergency responders, veterinarians, police, municipal authorities, or animal welfare bodies when appropriate.
5. Data retention and security
- We keep information for as long as needed to operate the service, review submissions, maintain records, resolve disputes, and meet legal or safety obligations.
- We use reasonable technical and organisational safeguards, but no online service can guarantee complete security.
- Users should avoid sharing unnecessary sensitive information in public submissions or reviews.
6. Your choices and rights
- You may request access, correction, or deletion of personal information, subject to safety, legal, fraud-prevention, and operational record requirements.
- You may sign out, stop using the service, or contact us about account and privacy questions.
- You may choose not to receive newsletters during signup. If you opt in, you may later ask us to unsubscribe your email.
- Some public or approved content may remain if needed for transparency, safety, moderation history, or legal compliance.
Contact
For privacy questions, corrections, deletion requests, or newsletter unsubscribe help, email sales@marketingstudios.in or valan.dj@gmail.com.